Timeline of Responses from OpenAI

• Before July 2 — Original Letter Sent A lived‑experience message sent to major AI companies about crisis‑response safety.

• July 2 — Human Reply Received (Case #10534286) OpenAI Support acknowledges the concerns and links to their safety work.

• July 9 — Follow‑Up Email Sent A short, professional message reinforcing the importance of lived experience.

• July 9 — AI‑Assisted Reply Received (Case #11222016) OpenAI’s AI support agent responds specifically about crisis‑response improvements.

• July 9 — Escalation Notice Received The case is escalated to a human specialist for further review.